Returns & Refunds

Store status: This website is currently a staging preview. Real purchases and fulfilment are not yet enabled. The following policy describes our approved service terms for when ordering opens.

15-day return window

You may request a return within 15 calendar days after delivery, including custom DIY bracelets. Change-of-mind returns are accepted even when an item is not defective.

Change-of-mind return condition

Items must be unworn, unused, undamaged and returned with their original packaging and included accessories. Include your order number or other proof of purchase. These conditions do not restrict your rights concerning defective, damaged or incorrect goods.

How to return

Email [email protected] within the return window with your order number and the items you wish to return. We will provide return instructions and the correct return address. Please do not send a parcel to an unconfirmed address. Keep your shipping receipt; a tracked service is recommended.

Return shipping

Customers pay the return shipping costs for non-quality-related returns. For defective, damaged or incorrect items, contact us first; we will arrange a remedy and cover reasonable necessary return shipping where a return is required. Your statutory rights are not limited by the 15-day change-of-mind window.

Refunds

We will inspect returned items and process eligible refunds within 5 business days of receiving the return. Refunds are sent to the original payment method. Your bank or payment provider may take additional time to post the credit. We will tell you if an item does not meet the return conditions and explain the reason.

For change-of-mind returns, the refund covers the price paid for the returned items; original delivery charges are not refunded unless required by law. No restocking fee applies. For defective or incorrect goods, applicable delivery charges will be refunded where required.

Cancellation before dispatch

Contact us as soon as possible to request cancellation. If the order has already been dispatched, the return process applies. This does not affect any legal cancellation rights or your rights if we miss the promised dispatch time.